Terms & Conditions

Terms and Conditions

Welcome to Kaisamara. By accessing or using our website at www.kaisamara.online, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order or using any part of our website. If you do not agree with any part of these terms, please do not use our website.

1. General

Kaisamara is a US-based e-commerce platform that sells authentic Nepali food, grocery, clothing, health and wellness, and home and kitchen products. These terms apply to all visitors, users, and customers of our website.

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes your acceptance of the new terms.

2. Account Registration

  • You must be at least 18 years of age to create an account and place orders on Kaisamara.
  • You are responsible for maintaining the confidentiality of your account credentials including your username and password.
  • You agree to provide accurate, current, and complete information during registration and to update it as necessary.
  • Kaisamara reserves the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

3. Products and Pricing

  • We make every effort to display product descriptions, images, and prices as accurately as possible. However, we do not warrant that all product descriptions or prices are error-free.
  • All prices are listed in US Dollars (USD) unless stated otherwise.
  • Kaisamara reserves the right to change product prices at any time without prior notice.
  • In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price and notify you accordingly.
  • Product availability is subject to change. We do not guarantee that all listed products are in stock at all times.

4. Orders and Payment

  • By placing an order on Kaisamara, you are making an offer to purchase the selected products at the listed price.
  • We reserve the right to accept or decline any order at our discretion.
  • Payment must be made in full at the time of placing the order.
  • We accept major credit and debit cards, PayPal, and other payment methods listed at checkout.
  • All transactions are processed securely through trusted third-party payment gateways. We do not store your full payment details on our servers.
  • You will receive an order confirmation email once your payment has been successfully processed.

5. Shipping and Delivery

  • Kaisamara ships orders across the United States. International shipping may be available for select products.
  • Estimated delivery times are provided at checkout and are not guaranteed. Delays may occur due to carrier issues, customs, or other factors beyond our control.
  • Shipping charges are calculated at checkout based on your location and the weight of your order.
  • Free shipping may be available on orders above a certain amount as indicated on the website.
  • Once your order has been shipped, you will receive a tracking number via email to monitor your delivery.
  • Kaisamara is not responsible for delays, losses, or damages caused by third-party shipping carriers.

6. Returns and Refunds

  • We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 7 days of receiving it.
  • Food and grocery items are non-returnable due to health and safety reasons unless they arrive damaged or incorrect.
  • Clothing and non-food items may be returned within 14 days of delivery provided they are unused, unwashed, and in their original packaging.
  • To initiate a return, please email us at support@kaisamara.online with your order number and reason for return.
  • Refunds will be processed to your original payment method within 7 to 10 business days after we receive and inspect the returned item.
  • Shipping costs for returns are the responsibility of the customer unless the return is due to our error.

7. Cancellations

  • Orders can be cancelled within 24 hours of placement by contacting us at support@kaisamara.online.
  • Once an order has been shipped, it cannot be cancelled. You may initiate a return after receiving the item.
  • Kaisamara reserves the right to cancel any order due to stock unavailability, payment issues, or suspected fraudulent activity. You will be notified and fully refunded in such cases.

8. Intellectual Property

  • All content on Kaisamara including text, images, logos, product descriptions, and graphics is the property of Kaisamara and is protected by applicable copyright and intellectual property laws.
  • You may not reproduce, distribute, or use any content from our website without our prior written permission.

9. Limitation of Liability

  • Kaisamara shall not be held liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products purchased from us.
  • Our total liability for any claim related to a purchase shall not exceed the amount paid for that specific order.
  • We do not guarantee that the website will be available at all times, free from errors, or free from viruses or other harmful components.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. Please review our Privacy Policy at www.kaisamara.online/privacy-policy.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts located in the United States.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Kaisamara — Proudly Nepali. Delivered Worldwide.